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In the rapidly evolving hospitality industry, enhancing the guest experience while simultaneously driving revenue is a top priority for hoteliers. SuitePad’s innovative in-room tablet technology offers a seamless blend of guest engagement and operational efficiency, making it a powerful tool for boosting ancillary revenue. By leveraging its Stay Manager and Guest Journey Push features, hotels can unlock new streams of income while providing unparalleled convenience to their guests.

1. Understanding the Potential of Ancillary Revenue in Hospitality

Ancillary revenue encompasses all income generated beyond the core room rate, including dining, spa services, activities, and more. For hoteliers, this revenue can represent a substantial portion of overall income. Yet, traditional methods of upselling and cross-selling often fall short, relying on static printed materials or staff intervention that may not reach guests at the right moment.

SuitePad bridges this gap by integrating dynamic promotional opportunities directly into the guest’s digital journey. This real-time, personalized engagement fosters higher conversion rates and enhances the overall guest experience.

2. SuitePad’s Stay Manager: Personalizing the Guest Experience from the Start

Stay Manager is designed to enhance guest engagement while optimizing hotel operations. This guided feature on SuitePad’s in-room tablets ensures a seamless experience by leading guests through key customization options as soon as they start using the device.

How Stay Manager Works for Guests

  • Checkout Date Selection– The first step is setting or confirming the checkout date. This ensures that all subsequent options, like sustainability choices and breakfast upsells, are displayed only when relevant. If the hotel’s PMS is integrated, this step is skipped, as Stay Manager already has the necessary information.
  • Green Option (Sustainability Choice)– Guests can opt out of daily room cleaning to support the hotel’s sustainability efforts. This step is flexible—if they decline initially, it can reappear later, offering multiple opportunities to participate. For longer stays, hotels can set limits on consecutive cleaning skips.
  • Breakfast Upsell– Guests can book breakfast for the following morning, including options for discounted child rates. This step appears only when relevant (e.g., before the hotel’s cutoff time) and allows easy selection.
  • Confirmation Screen & Tablet Access– After making their selections, guests see a summary of their choices before being directed to the main SuitePad interface, where they can explore other hotel services and information.

How Stay Manager Benefits Hotels

  • Automated Personalization– The system dynamically adapts based on guest data, removing unnecessary steps when integrated with the PMS.
  • Targeted Upselling– Relevant options appear at the right time, increasing the likelihood of guest engagement and additional revenue.
  • Operational Efficiency– By automating requests like checkout extensions, sustainability opt-ins, and breakfast bookings, Stay Manager reduces front desk inquiries and streamlines workflows.
  • Flexible Customization– Hotels control how Stay Manager behaves, tailoring it to their unique offerings and guest journey.

Stay Manager creates a frictionless experience for guests while optimizing hotel operations, ensuring that both guest satisfaction and revenue potential are maximized.

 

*Sponsored

sustainability hotel cost hotelier academyWhat is the SuitePad Green Option, and Why is it Beneficial for Hoteliers?

The SuitePad Green Option offers an excellent way for smaller and bigger hotels to modernize guest experiences. SuitePad provides digital tablets that replace paper menus, room directories, and flyers. They’re energy-efficient, user-friendly, and a great way to offer guests the info they need while reducing waste and printing expenses.

SuitePad’s in-room tablets are designed to seamlessly integrate into your hotel’s existing operations, offering a user-friendly interface that enhances guest satisfaction while minimizing internal workload. With fewer interruptions and routine inquiries to handle, your front desk team can operate more efficiently, reducing stress levels and improving morale. This shift in workload not only contributes to smoother day-to-day operations but also enables your staff to deliver a higher level of service, making each guest feel valued and cared for. Ultimately, SuitePad helps create a more peaceful and efficient front desk environment, leading to increased guest satisfaction and loyalty.

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3. Proactive Engagement with the Guest Journey Push

SuitePad’s Guest Journey Push takes engagement a step further by proactively reaching out to guests during their stay. Through targeted notifications sent directly to the in-room tablet, hoteliers can:

  • Promote limited-time offers such as happy hour discounts or exclusive spa packages.
  • Share reminders for upcoming activities like yoga classes or guided tours.
  • Highlight underutilized amenities to encourage exploration and usage.

 

How Guest Journey Push Drives Revenue:

  • Strategic Timing: Notifications can be sent during optimal moments, such as promoting dinner reservations in the afternoon or spa treatments in the morning.
  • Custom Messaging: Hotels can craft unique messages tailored to specific guest segments, ensuring maximum relevance and appeal.
  • Enhanced Guest Awareness: By delivering curated content directly to the guest’s tablet, the need for printed brochures or verbal promotions diminishes, ensuring clarity and engagement.

Seamless Integration and Actionable Insights

One of SuitePad’s standout advantages is its seamless integration with existing property management systems (PMS). This connectivity ensures:

  • Bookings and requests made via SuitePad are automatically logged, minimizing errors and enhancing workflow efficiency.
  • Analytics on guest interactions, allowing hotels to identify top-performing services and refine their offerings for maximum impact.

With these insights, hoteliers can:

  • Develop data-driven strategies to optimize revenue streams.
  • Identify guest preferences to personalize future experiences.
  • Continuously adapt and improve services based on real-time feedback.

By choosing SuitePad, hoteliers don’t just adopt a new technology—they position their property as an industry leader in guest engagement and operational excellence.

Conclusion: A Win-Win Solution

SuitePad’s Stay Manager and Guest Journey Push redefine how hotels interact with guests, blending convenience, personalization, and efficiency. For hotel owners seeking to maximize revenue while delivering unforgettable experiences, SuitePad is the strategic partner that transforms challenges into opportunities.

Embrace SuitePad to elevate your property’s performance and meet the expectations of today’s tech-savvy travelers. With SuitePad, the future of hospitality is just a touch away.